Notes about our email accounts
We offer POP and IMAP email accounts, both with or without SSL.
IMAP Accounts are billed at an extra cost per mailbox.
We highly recommend setting up POP accounts and maintaining your own backups because we DO NOT guarantee email backups as a service. We backup every server, every night and that backup is kept for 12 days, but it must be stressed that this is not a guarantee that your email is safely backed up.
Backing up your email is YOUR responsibility.
How POP and IMAP work:
Using a POP account, your email client (Like Outlook), would do and send and receive into our servers and download your emails, once done, it then removes the email from our server. Your email is now stored on your own machine where it’s easy to manage.
Using an IMAP Account, yor email client would do a SYNC into our servers, it would bring a copy of all your email to your computer as well as send any changes, such as sent items, new folders created etc. back up to our servers. A duplicate now exists on your email client and our server.
This sounds great, however, there are serious disadvantages to using IMAP, firstly, the more emails that get stored on the server the slower your sync will become. Secondly, if something goes wrong on our email server which may involve, say hardware replacement, your account on our server may be emptied out but because syncing works both ways, your email client will also be emptied out and you’ll lose all your email. Thirdly, using more storage space costs more, therefore IMAP accounts are billed at R207 per month per mailbox.
Making backups of POP accounts is really simple, which is why we recommend setting up your email accounts that way.