ROCK SOLID HOSTING SERVERS

GREAT WEBSITE HOSTING IS AN INVESTMENT

When it comes to hosting your website, we do not take any shortcuts!

Your website is important to us and keeping it running and available 24/7 is essential. We run hardware, software, hacking scans and backups constantly. This attention to detail is how we protect your website and your online business.

Check us out!

Our clients’ websites and domains are hosted on our own managed, dedicated servers – one located in Johannesburg for South African clients and another in Germany for international clients. This setup means that our entire server capacity and resources are exclusively reserved for NETLIVE KZN and our clients, with no external sharing or third-party involvement. Think of it as a private, in-house server tailored specifically for our clients’ needs.

With our servers running at 60% capacity and closely monitored for optimal performance, we ensure ample resources are available to meet growing demands. This approach delivers superior performance, security, and stability compared to traditional shared hosting.

We’re proud of our 99.9% uptime record, backed by 24/7 monitoring, maintenance, and robust security measures to safeguard our servers and your websites.

As a small, independent site design and hosting company, we prioritize fair usage and closely manage disk space to optimize performance. To preserve resources, we focus on hosting websites and avoid large catch-all mailboxes.

For clients requiring even greater control and exclusivity, 100% dedicated server facilities are also available at an additional cost depending on what size server you require – Entry Level size 500GB.

Things to consider when looking for a web host

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Speed of your website

Research shows that if it takes more than three seconds for a page to load, over half of your visitors will leave your site. For every second longer than three seconds that probability increases to 90%!
The speed of a website can be affected by many things such as the size of the page loading, large uncompressed images, too many objects to load, among others. But one of the things to get right first is the Website Hosting Server Speed. Our server response time is 2 – 6 milliseconds.
Because we run dedicated servers, the speed of our servers is generally not the reason for a slow-loading site.

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Security of your website

Firewalls are set up to protect all the sites we host. Feedback from our website firewalls tells us that 1000s of attempted hacks occur every day on every website. This may sound crazy but it’s true. And this is why we take online security very seriously.

We have several layers of security in place to protect your site:

  • Website Firewall – to directly protect your website from unauthorised entry and defacement or redirection to a spoofed site. It’s far better to prevent a hack than to try and fix one.
  • Server Security – We are constantly running scans on all our servers to make sure no server level breaches have occurred.
  • Email Security – we scan both incoming and outgoing emails for any malware, viruses and spam, all based on shared international standards.
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Stability of your web host

It’s a lot of work keeping a web server stable and running 100% of the time. There are constant software upgrades, security patches and hardware upgrades that need to be monitored and carried out all the time.

Did we already mention how proud we are of our 99.9% server uptime?
This means less than 1 hour downtime per year and most of that is due to hardware and software upgrades.

This stability is something that is beneficial to your website and business because it means that your online presence is always on, and your website is always available – day and night.

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Support & Service you should expect from your host

There are literally millions of places to host your website. But before you choose where to host your site, you should consider what type of support you can expect when you need it.

We are seriously focused on the support and service of our clients. It sets us apart from other hosts and developers. Our support team is directly contactable by Phone or WhatsApp. There’s no impersonal call centre where you have to deal with a different person every time you call, or have to wait for help when your ticket comes up.

After hours support for email problems only is redirected to our local affilated 24/7 call centre.

  • General website support + email problems: 8:30am to 4:30pm Monday to Thursday. Fridays from 8:30 to 2:30pm
  • Email problems after hours: If an emergency, you can phone the call centre
  • Accounts Support: 8:30am to 4:30pm Monday to Thursday. Fridays from 8:30 to 2:30pm

Get in touch…

for a free, no obligation assessment of your site or to get a quote

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Important notice about backups

Whist we backup every website and mailbox every night and roll these backups over for 12 days, it should be noted that you MUST NOT rely on this backup service as a valid secure disaster recovery plan.

We do NOT guarantee these backups and cannot accept responsibility for any lost data.

If you want a safe, secure and reliable backup and disaster recovery plan please get in touch with us directly to discuss your options, we’ll be happy to help.