Terms & Conditions

Site Build Payment Terms

  • 50% up front for Web Development, balance on completion prior to the site going live.
  • 100% up front for :
    – Domain Registration/Transfer Fee
    – FIRST Months Hosting + Domain Fee
    – DNS HOSTING / SPLASH / LANDING PAGE Setup + first months subs
    – SPECIFIC/SPECIALISED Plugins purchases.
    – Any Site EXTRAS listed above.

General Subs Payment Terms

  • MONTHLY SUBS to be paid ON OR BEFORE THE 5TH OF THE CURRENT SUBS MONTH.
  • ANNUAL SUBS to be paid ON OR BEFORE LAPSE DATE that will be reflected on your renewal invoice.
  • EFT PAYMENTS – our bank details are reflected on our invoices.
  • CASH PAYMENTS – NOT ACCEPTED unless paid DIRECTLY TO OUR OFFICE !! Please NO CASH DEPOSITS into our bank account !!

Reinstatement Terms

  • REINSTATEMENT of Suspended Accounts due to Late payment will incur an UP FRONT FEE. Regular defaulters will be converted to an UPFRONT ANNUAL EFT basis.
  • REINSTATEMENT of LAPSED DOMAINS & PLUGINS due to late payment will incur an UP FRONT Fee PER DOMAIN/PAID PLUGIN if reinstated within the first 5 days after expiry date / Reinstatement Fee ON DOMAINS increases if reinstated later than 5 days after expiry date.

Domains not in our control

It is the clients responsibility to ensure that their OWN DOMAINS ie. Domains that are not administrated by NETLIVE, are kept LIVE and not allowed to LAPSE as this will cause your website to stop working also. The client will still be liable to pay for their HOSTING and any other facilities for any periods that the site is down due to a lapsed domain.

Fee Reviews and T’s & C’s Adjustments

Are subject to periodic updates, tweaks and adjustments. This includes adjusting your Hosting &/or mailbox CAP depending on how much disk space is being used. These adjustments will be detailed via email that accompanies your Monthly/Annual Subs invoice and statement.

Cancellations

  • ALL FACILITIES reflected on your invoice require 1 CALENDAR MONTH’S WRITTEN NOTICE.
  • “MONTHLY” DOMAINS & PAID PLUGINS can only be cancelled AT NEXT RENEWAL DATE. These are committed and paid annually in advance by NETLIVE KZN cc on your behalf and billed to you monthly. If you wish to cancel or transfer your Monthly domain/paid plugin prior to anniversary date, you will be billed a PRO RATA Balance to cover the remaining term up to NEXT RENEWAL DATE payable prior to release of that domain. This anniversary date is reflected next to the facility line item on your invoice ie. (1.12) = 1 Dec.

Acceptance of terms

By issuing a written instruction (via email/WhatsApp) to proceed or paying a deposit/Subs fee, you confirm that you have read, understood, and agreed to all terms, conditions, and pricing outlined in this quote and our standard Service Terms.